![]() To resolve the issue, configure the Fastboot setting in the laptop BIOS to Thorough by following the steps below: This may occur on other Latitude laptop models.Ĭonfigure the Fastboot Setting in the Laptop BIOS to Resolve the Issue This issue has been reported when the laptop is either docked or when the keyboard is plugged into the external USB port on the Latitude E5440 and E7270. An external USB keyboard may not be recognized at the password prompt when the laptop is booting. When a hard drive password is configured within the Security section of the Latitude BIOS. Reference article: Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not SupportedĮxternal USB Keyboards Unable to Enter a Hard Drive Password at Boot on Latitude Laptops This is working by design as the function is only supported with the SATA Operation Enabled.ĭell computers released in 2022 and later support NVMe BIOS passwords, however Dell does not support unlocking NVMe BIOS passwords. Should the SATA Operation BIOS setting be disabled ( Figure 9), the computer will no longer have hard drive password support. Set up Hard Drive Password on M.2 SATA Drivesĭell computers with M.2 SATA drives support hard drive passwords with the SATA Operation BIOS setting Enabled. Swap with a known-good keyboard if available.Ģ. Note: If the password still does not work, check that the Num and Caps Lock are not engaged on the keyboard. Your computer might display the message in several different methods depending on the computer and BIOS type that you have.Įxplore the tabs below to find the corresponding method for your computer type: This should prompt for the Hard Drive or BIOS password.
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